Refund and Returns Policy

Offers

You can opt progressive in KSH 5999 (With basic frame starts from KSH 90 See Here). Blue block & antiglare comes free with every glasses.
Progressive + photochromic+ basic frame (Transition lenses) along with blue coating and antiglare which costs you approx KSH6999 (KSH 100 or KSH 2000 could be up or down due to your selection)
You can opt Bifocal in KSH 4500 & Single vision in KSH 3999 (With basic frame starts from KSH 99 See Here). Blue block & antiglare comes free with every glasses.
Frames we are offering KSH 50 See Here is simple but best in quality.
All frames and prescription lenses come with 1 year warranty.

Returns & Refunds

Refunds / Returns are open for 14 days since delivery date.

Prescription is not correct: We have expert team of eye experts, There is hardly any chance that prescription goes wrong. But being human mistakes are possible. So if you face any issue related to prescription, Just raise query for refund or exchange. Our team will verify and process your return or exchange.
Frame size does not fit: We do understand if you have bought online and frame size does not fit. You can raise query and we will send you new frame along with prescription at free of cost.
Broken or Damaged Item received: There is hardly any chance that you receive broken or damaged item. But before opening parcel please start making video on your phone. If something is wrong in parcel it will be recorded and you will get 100% refund
Change Of Mind: Well we do understand after placing order you might want to cancel order. That’s possible, Being customer you will have 12 hours window since time you had placed order. You can cancel your order within 12 hours window, But once it cross, then you will have refund or return option after you get your glasses.

Delivery Information

We deliver in 8-10 working days since order date and all the deliveries are trackable.

Delivery Charge: £5

If any questions, Please email us at support@seayeafrica.com

Or just ask anything in chat box